--- title: "B2B SaaS UX Audit: Fix Friction, Lift Adoption | Donux" description: "Data-driven UX audit for B2B SaaS. We surface friction hurting activation and retention, then deliver before/after mockups and a prioritized roadmap." url: "https://donux.com/use-cases/ux-audit" language: "en" --- # B2B SaaS UX Audit Stop guessing what's wrong with your SaaS A UX audit that uncovers what's holding your SaaS back. Find the friction. Lift activation and retention. [Build with us](https://donux.com/contact-us) [![Up2You design system components](https://images.app.donux.com/unsafe/case-studies/up2you/zx4cktMIMnsDNxy4igqb8HSkeU.webp)](https://donux.com/case-studies/up2you) Selected product design work[Up2You](https://donux.com/case-studies/up2you) [**4.9/5** on Clutch 9 client reviews](https://clutch.co/profile/donux#reviews) Selected product design clients - 4DEM - Fluida - La Marzocco - Blue.ai ## You know something's wrong with your product. ProblemImplication ### Your product has issues, but it's unclear which improvements would have the biggest impact. Teams keep shipping changes that don't move the needle. ### You've tried some fixes, and nothing has worked. Time and roadmap budget burn on bets that don't pay off. ### The product feels cluttered and navigation has become confusing. Users struggle to complete even simple actions. ## What we can do for you Identify the bigger constraints holding your product back, then translate them into a clear action plan ### Behavior & funnel review Where users drop off. Which features go unused. Where friction kills conversion. ### Before/after mockups See exactly what to change. Side-by-side designs with rationale tied to user behavior and data. ### Prioritized recommendations Findings turned into a clear roadmap. Severity, impact, and a practical sequence for implementation. > We appreciated working with such a young, friendly, and open-minded team. Moreover they are 100% focused on the Product and have a strong product mindset **Lorenzo Vendemini** COO @ Up2You [Our work with Up2You](https://donux.com/case-studies/up2you) ## How we audit your product in 4 steps The assessment sets the scope and delivery plan before kickoff. 1. ### Kickoff 30-min call to align on users, goals, and the metrics we'll measure against. 2. ### Audit We use your product, study your data, and benchmark 3-5 competitors. 3. ### Synthesis Findings ranked by severity. Before/after mockups for the biggest wins. 4. ### Walkthrough What to fix, in what order, with what impact. [Book a Discovery Call](https://donux.com/contact-us) ## What you get Four deliverables. Complete clarity on what to fix and how. - Before/after mockups in Figma. Side-by-side designs show current screens vs. improved versions. - PDF report with rationale for each decision. Clear explanations link design choices to user behavior and data. - Implementation roadmap. A prioritized action plan so you know which changes deliver the biggest impact fastest. - Video walkthrough. A recorded tour that shows and explains all the findings and the improvements. ## Before you start. ### What problems does a UX audit solve? A UX audit helps you identify the hidden constraints in your product: unclear navigation, cluttered interfaces, stagnant activation and adoption metrics. It's about getting clarity and direction rather than guessing or adding more features. ### When is the right time to conduct a UX audit? Consider a UX audit when you're aware something isn't working but unsure what to fix, when changes you've tried haven't moved the needle, or when your product's UX has become overloaded or messy. ### How long does a UX audit take? A first conversation defines the relevant scope, dependencies and investment. For an existing product transformation, we confirm what fits the 90-day delivery window before kickoff. A focused supporting engagement is scoped separately. ### Can you work with our existing product data? Absolutely. If you have data from tools like PostHog, Amplitude, Mixpanel, Fullstory, or Hotjar, we use those insights to inform our analysis. The more data the better. ### Can you audit designs that aren't live yet? Yes. Send us your Figma files or prototypes and we'll audit them before you build. Catching friction before engineering work starts is the cheapest fix you can buy. ### Will the audit recommendations take months to implement? No. We always flag quick wins you can ship in a sprint or two. We also call out high-impact improvements that need more design and engineering work. You decide what to tackle first. ### Do you offer implementation support after the audit? Yes. We can design solutions for high-priority issues and partner with your team to build them. Or you take the recommendations and run with them. Your call. ### How is this different from a standard design agency? We specialize in B2B SaaS. Our focus is the behavior that drives activation, adoption, and retention. A pretty screen is useless if it doesn't lead to the desired action. ### Can I run a UX audit through Magic Team? Yes! Magic Team is a managed team of AI agents and senior humans that ships real code. Connect your repo and get features, MVPs, or bug fixes delivered as PRs, reviewed by Donux senior designers and developers. ## See the work. Selected product design projects. Explore the challenge, the decisions and the results behind each one. [Up2You product preview](https://images.donux.com/website/videos/case-studies/01-up2you-laptop-orbit.mp4) Sustainability ### How Up2You scaled through a multi-brand design system with 30+ components [Explore the project](https://donux.com/case-studies/up2you) [![How La Marzocco reduced support backlogs through redesigned communication and data systems](https://images.app.donux.com/unsafe/case-studies/la-marzocco/F7FfZwIPwVziFBhJDnEY8M5c4.png)](https://donux.com/case-studies/la-marzocco) Operations & Workflow ### How La Marzocco reduced support backlogs through redesigned communication and data systems [Explore the project](https://donux.com/case-studies/la-marzocco) [Fluida product preview](https://images.donux.com/website/videos/case-studies/05-fluida-product-fan.mp4) HR Tech ### How Fluida accelerated its acquisition through a scalable design system across four products [Explore the project](https://donux.com/case-studies/fluida) ## See it in practice. [Our work](https://donux.com/case-studies) [Talk to Donux](https://donux.com/contact-us)