Free expert review. Get UX insights for your SaaS. Book a Free 30-minute review
Free expert review. Get UX insights for your SaaS. Book a Free 30-minute review

B2B SaaS UX Audit

Fix Usability Bottlenecks Before They Cost You

Data-driven UX audits for B2B SaaS. Find the friction. Get clear recommendations. Reduce churn and lift feature adoption.

Trusted by 80+ SaaS companies

Users drop off.
You don't know why.

  1. Problem

    Users don't activate. They sign up but never see the value.

    Implication

    Lost revenue from unused features.

  2. Problem

    Low feature adoption. They use 20% of what you built.

    Implication

    Product-market fit looks weaker than it is.

  3. Problem

    Clunky onboarding. New users give up before finding value.

    Implication

    Support drowns in 'how do I' questions.

  4. Problem

    Feedback says 'hard to use'. You don't know what exactly.

    Implication

    Competitors look more intuitive. You lose deals.

  5. Problem

    High churn. Users leave within 3 months.

    Implication

    Growth flattens even with more sales.

A UX audit that shows exactly where users get stuck

We combine product analysis, UX expertise, and behavior data. We surface the friction hurting activation, adoption, and retention.

You get a prioritized plan your team can use today.

80+

B2B SaaS products audited

10+

years of product design experience

4.9

stars on Clutch

What we can do for you

Behavior analysis, product review, and clear recommendations to lift activation and retention

Behavior & funnel review

Where users drop off. Which features go unused. Where friction kills conversion.

UX audit of key flows

Review onboarding, activation, navigation, and core tasks. Find the usability issues that confuse users.

Competitive benchmarking

Compare your experience to relevant products. Spot the patterns, gaps, and expectations shaping perception.

Prioritized recommendations

Turn findings into a clear roadmap. Severity, impact, and a practical sequence for implementation.

Why teams choose Donux

...and not generic product design agencies or freelancers

Experience

10+ years building products. 80+ SaaS companies. 15+ products launched. We know what works.

SaaS specialization

We focus on B2B SaaS and PLG. Complex flows, product analytics, feature adoption. This is our daily work.

Product mindset

Pretty screens don't matter if they don't solve problems. Like a PM, we balance desirability, feasibility, and viability.

Every startup stage

We've worked with companies from first customers to rapid growth. Our decisions are backed by what we learned on those projects.

How we audit your product in 4 steps

Usually 3-4 weeks total. Discovery call, deep dive, analysis, and presentation.

Discovery call and goal alignment

1. Discovery Call

30-45 min on your users, goals, and pain points. Gather key metrics.

Product deep dive and competitive benchmark

2. Deep Dive & Benchmark

8-12 hours using your product like a real user. Benchmark against 3-5 similar products.

Synthesis and recommendations

3. Synthesis & Recommendations

Organize findings by severity. Record problem-area videos. Draft before/after mockups.

Presentation and strategy session

4. Presentation & Strategy

90-min walkthrough with your team. Findings and a phased roadmap.

Discovery call and goal alignment Product deep dive and competitive benchmark Synthesis and recommendations Presentation and strategy session

What you get

A full report your team can act on right away.

Deliverables
  • Audit report with screenshots, severity ratings, and business impact.
  • Executive summary for stakeholders.
  • Video walkthroughs of problem areas and user flows.
  • Prioritization matrix of quick wins, high-impact fixes, and strategic improvements.
  • Competitive benchmark and phased implementation roadmap.
  • Success metrics framework and a narrated presentation deck.
Magic Team Magic Team

Or run this audit through Magic Team

A managed team of AI agents and senior humans that ships real code. Connect your repo and get features, MVPs, or bug fixes delivered as PRs, reviewed by Donux senior designers and developers.

Discover Magic Team
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Case studies

F.A.Q.

How long does a UX audit take?
Discovery call (30 min), deep dive (1-2 weeks), analysis and reporting (1 week). Usually 3-4 weeks total. We can speed this up if needed.
What if we're already using a research tool like Fullstory or Hotjar?
Great. We integrate that data into our analysis. The more data the better. We use your existing recordings, heatmaps, and funnels to speed up the audit.
Will the audit recommendations take months to implement?
No. We always flag quick wins you can ship in a sprint or two. We also call out high-impact improvements that need more design and engineering work. You decide what to tackle first.
Can we use your audit recommendations to brief an internal design team?
Absolutely. The deck and the detailed report are built for that. Some clients use the audit to justify hiring or reallocating design resources.
What if we don't use your recommendations right away?
The report is yours to keep. Many clients implement fixes over 6-12 months. Some use it to brief a new designer or agency. We can check back in after 3-6 months to see progress.
Do you offer implementation support after the audit?
Yes. We can design solutions for high-priority issues and partner with your team to build them. Or you take the recommendations and run with them. Your call.
Can I run this audit through Magic Team?
Yes! Magic Team is a managed team of AI agents and senior humans that ships real code. Connect your repo and get features, MVPs, or bug fixes delivered as PRs, reviewed by Donux senior designers and developers.

We'll help you build the right product, faster

The first step is a quick chat.